Help Scout

Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love. AI Answers uses your help content — not the internet’s — to answer questions the way you would. It gives your customers instant, accurate replies by learning directly from your help articles, website content, and other connected sources. Describe your tone and AI Answers will match it. Friendly, laid back, professional — it’s all on the table. AI Answers handles the easy questions while hands-on requests go to the right teammate in a shared Inbox that keeps everything organized.