Quiq

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Most CX teams aren't struggling because the model is too weak. Most CX teams aren't struggling to build AI agents because the model is too weak. They're struggling because customer inquiries are messy, policies have edge cases, and every answer needs the right mix of speed, judgment, and control. In Quiq's new guide, 'CX Agent Design: How to Build One You Can Read and Trust,' it breaks down the two dead ends most teams hit when building AI for customer service, the building blocks (Guides, Skills, Tools, and governed boundaries) that replace them, and why a CX agent needs more than good code to actually hold up in production. Get your free copy of the guide here.