Risotto

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Ironclad (legal tech, 600 employees) was processing 100–150 weekly IT tickets with a lean help desk team, relying on manual spreadsheet tracking for app access management. They deployed Risotto to automate access provisioning across 40–50 apps using AI-driven workflows that route requests, enforce approval chains, and provision credentials without human intervention. Tool used: Risotto -- Slack-native AI that automates IT support tickets and multi-app access workflows. Result: 90% automation rate on access requests. Time-to-resolution dropped from hours to seconds. Help desk now handles growth without adding headcount.